How do I cancel?
Cancel any time in your store’s subscriptions. Once you’re a member, Account, Membership has a button that takes you there: “Cancel or change in the store”. You keep access until the end of the period you’ve paid for.
How do I contact MeAndWho Club?
Email us about anything. If you’re in danger, call 112 first.
In short
To contact MeAndWho Club, email ami@amrikinnovates.io about your account, membership, privacy or anything else; there is no phone line. If you’re in danger, call 112 first, then report the person in the app with “Report or block” on their introduction or “Report” in your chat. For a formal complaint, write to our Grievance Officer, Amrik Singh Khalsa: we aim to respond to grievances within 7 days.
Last checked
How do I contact MeAndWho Club support?
Write to ami@amrikinnovates.io, the one address for help, privacy questions and anything else. There is no phone line for support.
What to include, and what not to send
What to include
- What you need help with, in a sentence or two.
- What you were doing when it happened, and what the app said. The exact words help.
- Whether you use Android or iPhone.
- Any date or reference the app showed you, for example on a report, an appeal or a deletion.
What not to send
- Sign-in codes, your Aadhaar number or ID documents. We don’t need them to help you.
- A report about another member. Report them in the app instead: a report there blocks them for you and is logged for review straight away, and an email can’t do that.
If you ask us to change something on your account, we may ask you to confirm the request before we act on it.
MeAndWho Club is run by Amrik Innovates (OPC) Private Limited, 376, Dharampuri, Solsinda, Sanwer, Indore, Madhya Pradesh 453551, India. Read more about who runs MeAndWho Club.
What should I do if I’m in danger?
Call 112, India’s emergency number, straight away. Don’t wait for a reply from us.
Then report it in the app: open the introduction or chat, tap “Report or block” (or “Report” in the chat) and choose “I’m in danger right now”. The app shows a “Call 112” button first, the other person’s account is suspended at once, and our team is sent an email alert straight away. You can also find a “Call 112” button in the app under Account, Safety centre.
How do I report or block someone?
Tap “Report or block” on their introduction, or “Report” at the top of your chat with them. To report a single message, press and hold it.
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Choose what happened
Pick the closest option: “I’m in danger right now”, “Sharing or threatening to share intimate images”, “Pretending to be someone else”, “Threats of violence”, “May be under 18”, “Harassment or abuse”, “Asking for money or a scam”, “Hateful messages”, “Inappropriate messages”, “Misleading profile”, “Something else”.
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Add details if you want to
“Anything else we should know?” is optional. They won’t be told who reported them.
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Send the report, or just block
“Send report” also blocks them for you. If you only want to block, choose “Just block them”: your chat closes and we’ll never introduce you again.
What happens next
The app confirms your report straight away and shows the date we aim to close it by, 7 days later, and you get a notification when it’s closed. For threats, intimate images, impersonation or someone who may be under 18, their account is suspended as soon as you report, and we aim to review it within 12 hours. For harassment, scams or hate, they’re removed from new introductions at once, and we aim to review it within 24 hours.
Someone you haven’t been introduced to
The app lets you report people you’ve been introduced to. For anything else, such as a message that claims to come from MeAndWho Club, email ami@amrikinnovates.io.
If we act on your account
If you think we got it wrong, appeal under Account, Safety centre, “Your appeals”. A person reviews every appeal and tells you the reason for the decision, and we aim to decide within 7 days.
Where do I find things in the app?
Most things are in the app’s three tabs: Home, Introductions and Account.
See where everything is
| To do this | Go to |
|---|---|
| See where your matchmaking stands | Home |
| Pause or resume new introductions | Home, “Pause matchmaking” or “Resume matchmaking” |
| Answer an introduction | Introductions, then the introduction: “Yes, introduce us” or “No, thanks” |
| Change your answers, photos or the notes on your profile | Account, My profile: tap an answer to change it, or use “Answer more questions”, “Edit my photos”, or “Not quite, edit” on a note |
| Become a member, cancel, or restore a purchase | Account, Membership |
| The optional ID badge (not switched on yet) | Account, ID badge |
| Change your privacy choices, get a copy of your data, or delete your account | Account, Privacy and my data |
| Call 112, read how reporting works, or find the Grievance Officer | Account, Safety centre |
| Read the community guidelines or appeal a decision | Account, Safety centre, “Community guidelines” or “Your appeals” |
| Use a code from the previous MeAndWho Club service | Account, Members of the previous service |
| Report or block someone | “Report or block” on the introduction, or “Report” at the top of the chat |
| Sign out | Account, “Sign out” |
How do I reach the Grievance Officer?
Our Grievance Officer is Amrik Singh Khalsa, at singhamrikkhalsa@gmail.com. They are also named in the app, under Account, Safety centre.
Read the details
We aim to respond to grievances within 7 days.
A grievance is a formal complaint: for example about a decision we made, something you saw on MeAndWho Club, or how we handle your data. Tell us what happened and when, any date or reference the app showed you, and what you’d like us to do. To report another member, use the app first, because it acts straight away.
Read the privacy policy and the terms of use. Both are drafts under review by Indian counsel.
How do I cancel, restore or get a refund for membership?
Through your Google Play or App Store account, because the store takes the payment.
Read the details
How do I restore a purchase?
If you paid on another phone or reinstalled the app, open Account, Membership and tap “Restore purchases” (it appears once membership has been offered to you), using the same store account you paid with. If the app says “We couldn’t find a membership bought with this store account.”, check which store account you’re signed in to.
Can I get a refund?
Membership pays for the matchmaking service, not an outcome, so there are no refunds when no introduction happens. Other refund requests follow Google Play or App Store policy, because they take the payment.
Does pausing or deleting stop payments?
No. Pausing matchmaking doesn’t pause membership billing, and deleting your account doesn’t cancel a store subscription. To stop paying, cancel in your store.
A purchase didn’t go through
If the app says “The purchase didn’t go through. You haven’t been charged.”, nothing was taken. If it says “The store isn’t available right now.”, try again later.
Membership says “Free for now”
Then there’s nothing to pay yet. Membership is offered only once at least 15 suitable, verified people are looking for someone like you (a current setting).
I was a member of the earlier service. How do I rejoin?
Sign up in the app as usual, then open Account, Members of the previous service, enter the code from your email or message and tap “Use code”.
Read the details
Then choose how you’d like to take part, for example “I live in Bengaluru, or I’m moving there” or “Tell me when you open in my city”, and tap “Save my choice”. Former members living outside Bengaluru are never charged; in Bengaluru, membership works as it does for everyone.
Each code works once. If the app says “That code isn’t valid or was already used”, check it against your email or message, and if it still doesn’t work, email ami@amrikinnovates.io.
Once your code is accepted, “Invite friends in Bengaluru” on the same screen lets you invite up to 2 friends by first name and share a code with them. A friend doesn’t need the code to join: they sign up and verify like anyone else.
Read how former members rejoin and matchmaking in Bengaluru and other cities.
How do I get a copy of my data or delete it?
Open Account, Privacy and my data, then “Get a copy of my data” or “Delete my account”.
Read the details
- Your copy comes as text you can save or share. It includes your account details, consents, profile, photos, any AI conversations you chose to keep, introductions with your own decisions, the messages you sent, your feedback, your appeals and your membership records. Other people’s data, such as their messages, is left out.
- To correct something, open Account, My profile: tap an answer to change it, or use “Not quite, edit” or “Delete this note” on any note.
- Change your privacy choices on the same screen. Turning off one under “Needed to join” takes you out of matchmaking.
- If you can’t use the app, email us. Read how to delete your account, and what we keep.
For what we collect and why, read the privacy policy and privacy and safety at MeAndWho Club.
How do I fix common problems in the app?
Find the message the app showed you, with what to do next.
See common problems
I can’t sign in with my number
Sign-in needs an Indian (+91) mobile number: type the 10 digits after +91, and “Send code” turns on once the number looks right. Numbers from other countries can’t sign in for now. If the app says “We couldn’t send a code. Check the number and try again.”, check the number and your signal, then try again.
My sign-in code didn’t work
The code is 6 digits, sent by text message. If the app says “That code didn’t work. Check it and try again.”, check it, or tap “Use a different number” to go back, check your number and tap “Send code” again.
The selfie check didn’t work
Find good light and hold the phone at eye level. Follow the oval on screen; it may flash colours. Take off sunglasses, a hat or a mask. If the app asks for camera access, allow it in your phone’s settings, then try again. If you reach the day’s limit for attempts, the app asks you to try again tomorrow.
My selfie check is waiting for a person
This sometimes happens when a face looks very like another member’s, for example with twins. A person looks at it, and we aim to get back to you within 7 days. To add anything, tap “Tell us more (appeal)”.
My photo “Doesn’t clearly match your selfie check”
You need 2 to 6 photos, and at least one must match your selfie check before you can start matchmaking. You can keep a photo that doesn’t match, but add one where your face is clear, well lit and the main face in the picture, with no sunglasses or mask.
My photo can’t be used
“This photo can’t be used because it breaks our photo rules.” means it was turned down by the automatic photo check. “We couldn’t open this photo.” or “This photo is too large.” means trying another photo should work. See the photo rules and how verification works.
I haven’t had an introduction yet
There’s no fixed schedule: we introduce people only when it looks like a good fit for both of you, and Home always shows where things stand. Read why an introduction can take a while and how introductions are chosen.
The app says “Your account is on hold”
While we review a report or a safety concern, you can’t use matchmaking or chat. A person reviews every case: tap “Appeal this decision” if you think it’s a mistake, and we aim to decide within 7 days.
More questions people ask support
When does MeAndWho Club open?
MeAndWho Club is getting ready to open in Bengaluru, first on Android through Google Play, with iPhone to follow. It isn’t in the app stores yet, and there is no fixed launch date. Get early access and we’ll let you know when it opens. Until then, you can read how it works.
Is MeAndWho Club on iPhone?
Not yet: MeAndWho Club opens first on Android through Google Play, and the iPhone app comes later, with no date yet. Both are built from the same code, and the app is designed for phones rather than tablets. See when it opens to hear when it reaches your phone.
What language is MeAndWho Club in?
MeAndWho Club is in English. The questions, the app screens and the AI matchmaker all use English, and voice typing for longer answers is set up for Indian English. If you write to the AI matchmaker in another language, it is asked to reply in yours, but the rest of the app stays in English for now. See how the AI matchmaker works.
What happens after I report someone?
A person on our team reviews every report, records a reason and decides what to do, from no action to a warning, restriction, suspension or ban. For threats, intimate images, impersonation or someone who may be under 18, the account is suspended the moment you report, and we aim to review it within 12 hours. Harassment, scams and hate remove them from new introductions at once, and we aim to review those within 24 hours. The person reported can appeal. See privacy and safety.
What if someone asks me for money?
Don’t send it, and report them under “Asking for money or a scam”. They’re removed from new introductions straight away, and we aim to review the report within 24 hours; if someone else already has a serious report about them still open, their account is suspended. Asking for money breaks our community guidelines, and reporting also blocks them for you. See privacy and safety.
Does membership renew automatically?
Yes, membership renews automatically at the end of each period until you cancel, and we send you a reminder a few days before it renews: “Your membership renews in a few days. You can cancel any time in your store settings.” Billing is handled by Google Play or the App Store, so renewal follows your store account. See how to cancel.
Will notifications show names or messages on my lock screen?
No, notifications never name the other person or quote a message. They say things like “You have a new introduction to look at.” or “You have a new message.”, and you see the details only once you open the app. They are delivered through a push service outside India (Expo), which receives this general text and your device’s push token, never names or message text. See privacy and safety.
All questions and answers about MeAndWho Club, what the AI matchmaker does and doesn’t do, how MeAndWho Club compares with other ways to meet someone and our guides to dating for something serious.